The player from Quebec has been attempting to withdraw his winnings of 1200 CAD from NineCasino for five months. The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. He has contacted VIP support but was informed that he violated casino terms, which he believes is not the case as he has proof of his winnings and deposits. The player from Portugal is facing issues with a cancellation of his €5000 withdrawal request and a disappearance of his remaining balance of €1600. In 'Bonuses' section of this review, you'll currently find 3 bonuses from NineCasino based on the data from our database.
NineCasino T&Cs
- The UK Gambling Commission is the one keeping casinos in check.
- We truly appreciate your support and feedback—it helps us continue improving for all players.Happy gaming!
- After 100+ hours of play, slots like Sweet Bonanza pay out as expected at casinia.
- Just like at land-based casinos, online roulette is a player favorite in online casinos.
- Many online casinos have set limits on how much money players may win or withdraw.
- The issue was resolved after the player reported that the amount had been added back to his casino account due to a technical glitch.
Keep reading our NineCasino review to learn more about this casino and decide whether it is a good choice for you. A new player can get a welcome package of up to €1,500 and 300 free spins across the first three deposits. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. Verification can help ensure real people are writing the reviews you read on Trustpilot.
Besides the possibility of losing money, gambling addiction can be extremely dangerous, which emphasizes the importance of safer gambling. If a casino appears on it, it must have committed a serious offense against fair and safe gambling principles. These reviews are scored on a scale from 1 to 5 and are used to calculate an overall User Feedback Score ranging from Terrible to Excellent. We do that by consistently looking for new casino sites and reviewing every single one we discover.
Mobile site & app experience
We recognise that it’s just as important to draw your attention to illegitimate and untrustworthy online casino sites as it is to point out the best in the industry. Our reviews cover everything from exploring your payment options and software providers to checking UKGC licensing, site legitimacy, and how to contact customer service when you need support, among many other key factors. When it comes to finding the perfect online casino, do your own research. But how do you know if you can trust the reviews that you read online? Discuss anything related to Casinia Casino with other players, share your opinion, or get answers to your questions.
Adam leads the Casino.org content teams in the UK, Ireland, and New Zealand to help players make better-informed decisions. Meeting our criteria grants you the opportunity to stand shoulder-to-shoulder with top-tier casinos, showcasing your commitment to player-centric practices. "Boss site! Liked the free games and useful listing all the payment methods at casinos. No messing about." The player from Spain could not access his account, which was under review, and was unable to submit the required verification documents. The player from Peru was unable to access his account, which was under review, and could not withdraw over $1,600.
The Trustpilot Experience
- The team at Casino Guru methodically reviews each casino site listed on our website, focusing on fairness and safety.
- Favor casinos that hold valid gaming licenses from recognized authorities.
- When it comes to money and personal information, the internet is full of scams.
- Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback.
- A new player can get a welcome package of up to €1,500 and 300 free spins across the first three deposits.
I switched to Casinia after my old casino started dragging out withdrawals for weeks, which is unacceptable imo. A great option for playing anywhere. My only complaint is about the game filters, which could definitely be improved. While I'm satisfied with Casinia, I had one incident where a slot game froze mid-spin, but refreshing fixed it immediately.
Banking & payment methods
If you are struggling with gambling, it is best to talk with someone with experience. In each review, we collect and evaluate more than 200 pieces of information about a casino. Below is a breakdown of how each of the seven review categories contributes to a casino's overall expert rating on our site.
The Complaints Team concluded that the complaint was unjustified due to reasonable grounds to believe that the player had been engaging in manipulation of the documents, which led to the inability to support the case. The player from Spain faced ongoing difficulties verifying his account and withdrawing winnings from NineCasino, despite having previously had a verified account and successful withdrawals. The issue was resolved after the player's repeated attempts to contact the casino regarding multiple pending withdrawals totaling £800. To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. This is the reason why we consider these limitations in our casino reviews.
The player from Germany faced issues with withdrawing money from Nine Casino after being asked to verify his account again, despite being an active player. In our casino reviews, we always collect data about available languages and customer support options. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations. Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are.
Firstly, you need to choose a reliable online casino, so that your winnings are paid out to you if you do win. That said, in-game wins don't matter if the casino you are playing at refuses to pay them out. If you the same game at multiple casinos, you can expect similar results, at least at a statistical level. Choosing a top rated online casino should help you avoid unfair treatment. There is no such thing as the best online casino for everyone. It is a good idea to avoid playing at casinos with a Low or Very low Safety Index.
This approach helps players avoid platforms with a history of unethical practices. Their shared experiences and feedback help us keep our content accurate, practical, and player focused. We evaluate casinos on fairness and safety, actively pushing operators to remove unfair terms, resolve disputes appropriately, and uphold transparent practices. Their insights ensure tailored information for players from all casina casino review over the world.
